Shipping & Returns
- We offer free worldwide shipping on all realistic sex dolls.
- All taxes and duties are included. There are no hidden fees and no extras.
- All our sex dolls are 100% detached upon arrival. The sex doll comes in a plain brown box with no identifying information. The courier or handler has no idea what’s in the box or where it came from.
- Our company has warehouses in America, Europe and Japan.
- Many regular items in our store are in stock in our warehouse.
- If you order a doll that is in stock at a warehouse near you, we will ship within 2 business days and you will receive your desired doll within 3-10 days.
- If you choose to customize a one-of-a-kind doll, it will be shipped directly from our supplier’s factory in China. It takes 3-20 days for production(the production cycle of each brand is different, please refer to the details page of each brand) and 7-12 days for shipment. This is an estimated time, some advanced customization options, official holidays or inclement weather will affect the production and shipping cycle.
- You will receive tracking updates via email so you can track the package yourself.
- You can cancel your order for free within 12 hours after you submit your order, we usually process the order on the next business day after we receive it (the factory starts working on your custom dolls or our warehouse starts packing your stock dolls), this time is set to 12 hours considering the time difference between different time zones.
- After the dolls in stock are shipped, if you still want to cancel your order, you will be charged round-trip shipping and a $50 handling fee. If you really don’t want it anymore, you can pay the above fee to solve the problem, which will be deducted from your refund.
- Customized dolls will not be accepted for cancellation for any reason once production has begun. If you are not satisfied with the customization options, you can contact us to communicate with the factory and we will try our best to help you update your doll without affecting the production process.
Refund & Returns
- We only accept returns when, due to our error, you received an incorrect item or a defective item. In this case, we will be happy to repair or replace the item free of charge and send it back to you (Standard production and shipping times apply). You have 24 hours after receiving the package to report any problems. Please double check your doll once the package arrives.
- Sex dolls are sex toys and cannot be returned for any reason after use.